Questions Before You Submit Equipment

Yes. Sinsal repairs printed circuit boards at the component level from its laboratory in Nairobi, serving organisations across Kenya. Each board is assessed first, so you know whether repair is viable before any work is approved.

Yes, at the board level, including managed and PoE switches. Common repairs involve power input, regulator, PoE and port-interface faults. Hardware-level firmware recovery is available for switches that no longer boot. Viability is confirmed at assessment.

Often. Access points commonly fail in their PoE and power stages, which can be repaired at the component level. Outdoor units with severe water damage may not be economical to repair, which assessment will show.

Yes. Sinsal repairs the electronics inside DVRs, NVRs and IP cameras, typically power, PoE and interface stages. It does not install or commission CCTV systems.

Yes. This includes PLC, HMI, drive (VFD) and control boards and industrial power supplies. Repair does not include functional-safety re-certification; safety-rated equipment must go through the owner's own re-certification process.

Yes, the electronics of medical equipment such as power supplies, control boards and monitor modules. Sinsal does not provide clinical calibration, certification or approval to return equipment to clinical use; those remain with the equipment owner.

Yes. Batches are received against records, assessed together and returned with a record per unit, which also helps show whether failures share a cause. Contact Sinsal to agree the batch size and handling before sending.

Yes. Sinsal is a B2B engineering laboratory serving companies and institutions such as hospitals, ISPs, telecom operators, manufacturers, integrators, retailers and government and education bodies.

Yes. Each assessment produces documented findings and a repairability recommendation, and completed work comes with a repair record. For deeper investigations a Technical Assessment and Diagnostic Report can be issued.

Completed repairs are accompanied by warranty documentation. The cover, its term and its exclusions are written on the warranty document for the job, so they are agreed in writing rather than assumed.

Use the Request Technical Assessment form to describe the equipment and the fault, adding photographs or documents if you have them. Sinsal confirms whether it is a fit, gives intake and packaging guidance, and you then deliver the equipment to the Nairobi laboratory.

There is no fixed time because it depends on the fault, whether replacement parts must be sourced and how quickly the scope is approved. An estimate is provided after assessment, and urgent items can be flagged when you submit the request.

Yes. Diagnostics can stand alone: you receive documented findings and a repairability recommendation, and then decide whether to repair, replace or return the equipment.

Yes. Refurbishment restores ageing equipment to a serviceable condition by cleaning, preventive replacement of wear parts, connector correction and testing. Whether it is worthwhile is assessed first, against the cost of replacement.

Sinsal assesses specialized and high-value electronic equipment across medical technology, telecommunications, networking infrastructure, industrial automation, and enterprise and OEM electronics — particularly equipment that's expensive to replace, back-ordered, or no longer manufactured.

No. Every engagement starts with a technical assessment — identifying the fault and confirming whether it can be repaired — before any repair work is scoped or begins.

Assessment combines visual and microscope inspection with electrical testing — power-rail analysis, oscilloscope measurements, signal tracing, and continuity testing — to isolate the fault to a specific stage of the circuit. This produces documented findings and a repairability recommendation.

Assessment time depends on the equipment, fault condition, documentation available, and testing required. Sinsal will provide an update after the initial review.

Yes. Repair work proceeds only once the recommended scope has been confirmed with you — it is never started on the basis of the initial assessment alone.

In many cases, yes — diagnostics relies on direct electrical measurement rather than schematics alone. Where documentation doesn't exist for an assembly, reverse engineering and technical documentation is itself one of Sinsal's core services and may form part of the assessment.

Yes. Support for obsolete and difficult-to-replace assemblies is a specific focus of the lab's work, particularly where a replacement unit is no longer manufactured or is impractical to source.

No. Not every fault is repairable. Recommendations are based on technical findings, component availability, safety, expected reliability, and economic viability — never assumed in advance of an assessment.

You receive a documented finding explaining why, so the decision to repair, replace, or return the equipment as-is is based on evidence rather than a guess.

Equipment should be packaged securely to prevent damage in transit. Because appropriate packaging varies by equipment type, contact Sinsal directly for guidance specific to what you're sending.

Yes — the Request Assessment form includes an optional photo upload, which can help with an initial review before the equipment arrives.

Equipment submitted for assessment or repair receives a traceable work order reference, which can be looked up on the Track Equipment page at any time.

Sinsal's laboratory is in Nairobi. Organisations elsewhere in Kenya send their equipment there: request an assessment first so Sinsal can confirm it is a fit and advise on packaging. Sinsal has no branches outside Nairobi.

Your contact details, the equipment type and brand/model if known, a description of the fault (including whether it powers on), how urgent the request is, and — optionally — a photo of the equipment and details of any previous repair attempts.

Call or WhatsApp Sinsal directly, send an email, or use the Request an Assessment form for equipment-specific questions.