Questions Before You Submit Equipment

Sinsal assesses specialized and high-value electronic equipment across medical technology, telecommunications, networking infrastructure, industrial automation, and enterprise and OEM electronics — particularly equipment that's expensive to replace, back-ordered, or no longer manufactured.

No. Every engagement starts with a technical assessment — identifying the fault and confirming whether it can be repaired — before any repair work is scoped or begins.

Assessment combines visual and microscope inspection with electrical testing — power-rail analysis, oscilloscope measurements, signal tracing, and continuity testing — to isolate the fault to a specific stage of the circuit. This produces documented findings and a repairability recommendation.

Assessment time depends on the equipment, fault condition, documentation available, and testing required. Sinsal will provide an update after the initial review.

Yes. Repair work proceeds only once the recommended scope has been confirmed with you — it is never started on the basis of the initial assessment alone.

In many cases, yes — diagnostics relies on direct electrical measurement rather than schematics alone. Where documentation doesn't exist for an assembly, reverse engineering and technical documentation is itself one of Sinsal's core services and may form part of the assessment.

Yes. Support for obsolete and difficult-to-replace assemblies is a specific focus of the lab's work, particularly where a replacement unit is no longer manufactured or is impractical to source.

No. Not every fault is repairable. Recommendations are based on technical findings, component availability, safety, expected reliability, and economic viability — never assumed in advance of an assessment.

You receive a documented finding explaining why, so the decision to repair, replace, or return the equipment as-is is based on evidence rather than a guess.

Equipment should be packaged securely to prevent damage in transit. Because appropriate packaging varies by equipment type, contact Sinsal directly for guidance specific to what you're sending.

Yes — the Request Assessment form includes an optional photo upload, which can help with an initial review before the equipment arrives.

Equipment submitted for assessment or repair receives a traceable work order reference, which can be looked up on the Track Equipment page at any time.

Sinsal is based in Nairobi, Kenya, and works primarily with organizations there. If you're located elsewhere and have equipment to discuss, contact Sinsal directly to check whether it's a fit.

Your contact details, the equipment type and brand/model if known, a description of the fault (including whether it powers on), how urgent the request is, and — optionally — a photo of the equipment and details of any previous repair attempts.

Call or WhatsApp Sinsal directly, send an email, or use the Request an Assessment form for equipment-specific questions.